Clinic Returns Policy

RETURNS AND EXCHANGES - Food and Treats

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

Items must be returned within 5 days at the discretion of the clinic and supplier policy.  Items must NOT be opened.

All Veterinary Diet Products are 100% guaranteed by our partner food companies and can ONLY be returned for the following reasons:

Quality – If there is a problem with quality of the product.

Satiety – If a bag or can has a broken seal which has compromised the integrity of the food.

Palatability

If pet will not eat or does not like the taste of the food, contact the food company directly and inquire about returns, as our supplier will not accept the return.

RETURNS AND EXCHANGES - Other Products

All Sales Final. We only exchange goods if they are defective or damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us at 403-457-3558 within 48 hours of receipt of order with details of the products and defect/damage.

If there is a discrepancy in size, an exchange may be issued for the same product, in a different size, e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.

After 5 business days, all exchanges will incur a 10% restocking fee.

Seasonal items are not eligible for exchange.

All inquiries regarding returns and/or exchange can be directed to ABC Vet Clinic at 403-457-3558